No day is the same...
It’s time to highlight our vacancy of the month! You are looking for a job in a unique environment, you work accurately, and you like that no day is the same. Is this you? Then we are looking for you to be part of our Front Office team as: Front Office Manager!
What does that mean, being a Front Office Manager at Pulitzer Amsterdam? as a Front Office Manager you will be responsible for leading and managing the Front Office and Porters teams. The Front Office Manager has responsibility for all aspects of the Front Office operation; including the guest journey, arrival/departure experience, employee satisfaction and development, as well as departmental culture. This crucial role involves daily oversight, motivation, coaching and guidance of the team, to ensure our guests receive a unique experience.
Tasks & Responsibilities
- Manage the Front Office and Porters teams in their daily activities
- Monitor service quality and optimize processes daily
- Implement and oversee HRM policies, including recruitment, rosters, absenteeism, turnover, and hours registration
- Effectively communicate, hold meetings, and guide the team toward continuous improvement
- Lead cost control efforts within the department to ensure healthy margins
- Ensure and drive the achievement of departmental objectives
Are you?
- A true collaborator who has the strategic ability to define goals and priorities and translate them into daily operations
- That charismatic leader with a natural talent for coaching and motivating others
- Stress resistant, and able to adapt to different situations in a fast-paced environment
- Always on the lookout for best practices for operational excellence, and do you inspire your team to do the same
- Willing and able to work alternating shifts (both morning/day/evening/night) on a flexible basis on both weekdays, weekends and holidays
And do you have?
- Experience as a manager in the five-star market in a hotel of similar size
- Experience in leading an operational (hotel) team of more than 15 employees
- Experience with Microsoft Office (experience with Opera is a plus)
- Eye for detail and service excellence
- A strong desire to lead the team to operational excellence and to create outstanding experiences for our guests
- The right attitude and drive to lead by example and be highly visible within the hotel for both guests and colleagues
Our benefits
Welcome in our world full of benefits, look at this!
- Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
- 5 free nights per year at the Lore Group hotels worldwide
- Employee and Friends & Family discount rates at the Lore Group hotels
- A monthly budget to spend on benefits platform YourCampus
- Possibility to lease a bike
- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
- Free and unlimited appointments per year with a psychologist via OpenUp
- A monthly contribution to a pension scheme
- A monthly travel allowance
- A monthly clothing allowance (if applicable to your position)
- A yearly shoe allowance
- Freshly prepared meals in the canteen
- Discount on supplemental health insurances
Are you the Front Office Manager where we have always been looking for? Apply Now! We can’t wait to meet.
